Services and amenities offered may include:
• 24-hour security;
• on-site nurse response to emergencies;
• meal plan options;
• group dining;
• housekeeping and laundry services;
• social and recreational programs;
• fitness centers;
• salon services;
• library; and
CRCCs typically receive payment from a resident’s private funds.
Living Space and Accommodations
_____ Do residents purchase or rent the apartments? What is the cost?
_____ Do you have freestanding homes available?
_____ What are the floor-plan options? Are balconies or patios available?
_____ Are the apartments/homes furnished or unfurnished?
_____ Do the apartments/homes include all-electric appliances? Are light fixtures included?
_____ Do the apartments have individually controlled heating and air-conditioning?
_____ Are window treatments provided?
_____ What is the policy about personal belongings in the apartments/homes?
_____What happens when my health care needs change?
_____ Is the community affiliated with a hospital or nursing home? If I need acute care or long-term
care, will I receive priority in the admission process?
_____ If I need to go to the hospital or a nursing home for a short stay, will my room be held? What
are the associated fees? Will I receive a discount for unused services (e.g., meals)?
_____ What is the policy for overnight guests? Are guestrooms available? What is the cost?
_____ Is additional indoor storage available? Is there any extra fee?
_____ Can I have a car? Is free parking available?
_____ Are public patios and courtyards available for my use?
_____ Is an area available for me to garden?
_____ Does the community provides 24-hour security?
_____ Are pets allowed to live in my residence? If so, are additional fees or deposits required? If
not, are pets allowed to visit?
_____ What are the community’s staffing patterns?
_____ What training and qualifications are required for staff? Do staff members attend ongoing
_____ Observe staff and resident interactions. Are they positive? Courteous?
_____ Is the staff approachable?
_____ Ask other residents whether staff members handle requests in a timely way?
_____ Can private-duty companions be hired? What is the procedure for that type of service?
_____ Does the facility have a volunteer program? If yes, what types of activities do the volunteers
_____ Ask residents whether the administrator/director practices an “open-door” policy.
Services, Activities and Amenities
Be sure to ask whether the facility charges an additional fee for the services, activities or amenities offered.
_____ What services and activities do you offer?
_____ Are there special programs for persons with my condition?
_____ Are the services of a physical, occupational or speech therapist available or arranged?
_____ Do staff members assist residents in administering medication? If so, who does that?
_____ Are professional nursing services available on site? If not, does the staff assist residents and
families in making arrangements through a home health agency?
_____ Are bed linens and towels provided?
_____ Do you provide laundry services?
_____ Are beauty shop services available on site?
_____ What recreational and spiritual services are available? Ask for a copy of the activities
_____ Is transportation provided for medical appointments and recreational purposes? Is there a
_____ Are there resident or family councils? How often do they meet?
_____ Is hospice care offered? If so, does the facility coordinate that care with my physician and
Dining and Food Services
_____ Does the community accommodate special diets?
_____ Does a dietician or nutritionist review menus? Ask for a copy of the menus.
_____ How often do the menus rotate?
_____ May a guest join me for meals? Is there a fee?
_____ May my family plan special occasions/meals in a private dining room?
_____ Are meals/snacks available at any time?
_____ What are the criteria for residents to eat meals in their rooms?
_______ What does the process of moving in entail? What are the paperwork requirements and the
timeframes involved? Does the community provide any assistance with the move-in?
_______ Can I paint my room or put up a border on the walls prior to move-in?
_______ How is my initial health assessment managed? Who completes the assessment?
_______ Does the CCRC subscribe to a set of resident rights and responsibilities? Are printed
copies of resident rights and responsibilities available?
Costs and Fees
_______ What is included in the basic monthly cost? Ask for a written copy of the contract.
_______ Does the community have a written schedule of fees for extra services? If so, request a
_______ Under what circumstances might the fees change? How much notice is given if fees
_______ Is a security deposit required? What is the refund policy?
_______ Can service agreements and/or contracts be amended or modified?
_____ Does your facility require an all-inclusive contract or a fee-for-service contract?
_____ What is covered under the contract?
_____ Is there an “admission” or “entry” fee?
_____ Is this fee refundable?
_____ Will I own my unit?
_____ What are the current monthly/annual fees?
_____ What is included in the basic monthly cost?
_____ Do you have a written schedule of fees for extra services?
_____ What services are not covered under the contract?
_____ Under what conditions may costs increase?
_____ Can contracts be amended or modified?
_____ Whom should I call with questions or complaints?
_____ Is there a 24-hour telephone number I can call?